Master Snail Terms and Conditions
1.1. The Supplier means an online store of the company Master Snail;
1.2. The Product means a wooden or other prefabricated structure and commodity specified in the
contract. The Service means additional work ordered when selecting the Product;
1.3. The Customer means a person who has placed an order, signed a sales contract and made a partial
or full payment.
2.1. The Product price shall be fixed at the time of placing the online order and specified in the sales
contract. In cases where the Customer requests that the order specifications, quantity, delivery location
or date are modified, the Supplier may adjust the price accordingly.
3.1. The payment shall consist of the Product price and the Service price, or only the Product price.
3.2. The down payment when ordering the Product shall be the deposit of 30% of the Product price.
Upon receipt of the deposit and the signed Purchase Order Contract, the Supplier shall take steps to
manufacture and deliver the ordered item.
3.3. Any payments on account by the Customer to the Supplier may be set off by the Supplier against
any liability, costs or expenses incurred by the Supplier in compliance with the Sales Order in the event
that the Customer should breach the contract.
3.4. Upon submitting a signed Purchase Order, a 30% deposit shall be paid as stated in the Product
Purchase Order. Cancellation of the Product shall not result in the release of the deposit. The total final
amount shall be paid on the day of delivery of the Product to the Customer.
3.5. The payment for the ordered Service shall be made after the actual completion of the building,
when the floor, the exterior and interior walls, the roof and if necessary insulation are installed,
providing any plumbing and other electrical work. The Supplier may provide the Customer with an
account statement showing all funds received and all amounts payable for works actually completed.
4.1. The Building shall remain the property of the Supplier until the Customer has paid for the Product
or the Services provided.
4.2 The supplier shall be entitled to repossess any building supplied to the customer in respect of which
payment is overdue
and thereafter to re-sell the same. For this purpose, the customer HEREBY GRANTS an irrevocable
rights and license to the supplier or its agents to enter the property where the building is installed.
5.1 Delivery date stated on the Sales Order is intended as an estimate or guide only.
5.2 The supplier shall be not be liable to the customer for any third party loss, damage or alteration
directly or indirectly or consequential to any property, undertaking or event caused by or arising from
or connected with any delay in delivery of the goods or failing to execute an order or delivery or
cancellation of the contract.
5.3 The customer will allow and/or procure sufficient access to and from the relevant site for the
delivery of the goods. The customer will ensure that the site is cleared and prepared before the
delivery is due to commence.
5.4 The supplier reserves the right for the delivery of the goods to the kerb-side only. In the case where
supplier is unable to deliver the goods due to the poor access to the site the supplier reserves the right
to deduct delivery cost from the deposit received and do not return with delivery until access to the
site is available.
6.1 The supplier warrants the fitness for the purpose, suitability and merchantability only of goods
supplied by it to the seller under the Sales Order subject to ordinary reasonable wear and tear for 10
years only from date of practical completion.
6.2 Relocation of the building supplied, unless under the supervision of or conducted by or with the
written approval of the supplier, will void any warranty.
6.3 The supplier shall not be liable for any damage or other adverse consequence to the goods supplied
and sold to the customer caused directly or indirectly by any failure or default or neglect on the part of
the customer to properly maintain them and to comply with the supplier’s maintenance instructions.
Changes or alterations to parts or components unless approved or performed by the supplier or his
agents are at the customer’s risk.
7.1 The supplier shall not be liable to the customer or any third party for loss, damage or alteration
weather direct or indirect or consequential to any property, undertaking or event caused by or arising
from connected with delay in delivery of goods or failure to execute an order or delivery or cancellation
of the contract pursuant.
7.2 Failure on the part of the customer to ensure all preparations completed for installation and
operation for the agreed time and date can result in the deduction of the delivery cost from the
7.3 The supplier or his agents will not be held liable for any damages or injuries to goods, property or
personnel arising from inadequate site preparation on the part of the customer or his agent.
8.1 It is the customer’s responsibility to obtain all permissions and consents, including all local
authority planning permissions or any certificates or authorizations under any bye-laws or regulations if
8.2 Where the supplier authorizes access trough adjacent properties for the supplier’s use during
delivery and or installation, the customer is required to obtain permission from the owners of the
adjacent property for such use and the customer agrees to be responsible and accept the risk and
9. Additional Works
9.1 The supplier shall provide any extra works required in line with suppliers specifications appropriate
to the goods purchased by the customer at the extra price agreed.
9.2 If extra works such as Electricals and/or plumbing are undertaken by third parties which are not to
the supplier’s specifications, the supplier will not be responsible for any damage or alterations done
during or any loss caused by fittings of Electricals and/or plumbing the supplier does not guarantee
9.3 If a base or foundation ordered, the supplier shall provide a base suitable for the size of the building
and guarantee such work. If the customer does not require a base or foundation from the supplier, the
supplier accepts that any base constructed by the third party in a matter between the third party and
the customer and holds the customer free from liability for any adverse consequence arising. In
particular, if the base is not built to the specifications of the supplier , the supplier will not be
responsible for defects caused to the goods supplied and the building by the third party foundation.
Referrals to third party contractors by the supplier to the customer are given as a professional courtesy
only. The supplier is not responsible for any subsequent conduct or services provided by referrals.
Supplier do not accept any returns.
12. Lead Time
Supplier indicates lead time as a guidance only. At busy period our lead time might reach from 8 up to
12 weeks or more.
13. Cabin Storage
Client will be notified within approximately a week before cabin is delivered to the supplier warehouse.
It is clients responsibility to have site ready for cabin to be delivered within the week from the
notification. Cabins can be stored for the delayed delivery for an additional charge of €100 per week
for cabins under 25 sq meters and €150 for cabins over the 25sq meters.
14. Foundation Pricing
If client has purchased the timber frame and block pad foundation services from the supplier client
guarantees that the site is level and stable. If builders will identify otherwise client might be liable for
extra charge of €15 per sq meter for foundation works or refusal of foundation works and client would
need to organize the foundation themselves.
Please note. Our final clearance dimensions can change when we internally insulate the exterior walls
thus reducing the overall internal area. Its best to field measure after installation.
16. Product finishing
All our buildings are pre-finished products. Sanding, filling, painting and sealing is required.